Last updated: June 25, 2026
This page explains what personal information Fergcorp, LLC (“we,” “us”) collects for Dial-a-Podcast, and what we do with it. We’ve kept it plain.
There are two kinds of people in the Dial-a-Podcast world, and we treat their information differently:
- Customers — folks who sign up and subscribe to publish audio. Customers use our website.
- Callers — people in a customer’s audience who dial a number to listen. Callers usually never touch the website — their only contact with us is over the phone.
Sections 2–3 are about customers. Section 4 is about callers, written for people who only ever phone in.
1. Where This Applies
Dial-a-Podcast is offered in the United States and Canada, and this policy is written for folks there. It doesn’t cover the EU/UK GDPR.
2. What We Collect From Customers (and Website Visitors)
Stuff you give us:
- Account info — your email, password, and how you heard about us;
- Billing info — handled by Stripe. We don’t store your full card number; Stripe does (see stripe.com/privacy);
- Your content and setup — podcast titles, RSS feed URLs, uploaded audio, bumpers, and approved-caller lists;
- Messages you send us for support.
Stuff we collect automatically on the website:
- Basic device and log info — IP address, browser type, pages viewed, where you came from, and timestamps;
- Analytics — we use Matomo, which we host ourselves, to see how the site gets used. We’ve set it up to be privacy-friendly: it runs without analytics cookies (so there’s no tracking-cookie banner to click through), and it masks part of your IP address so we don’t store your full one. When you’re signed in, it ties activity to your account using an internal account ID, not your email.
3. What We Do With Customer Info
We use it to set up and run your account, provide the service, handle billing through Stripe, send you account and billing emails, send marketing and onboarding emails (which you can opt out of anytime), help you with support, prevent fraud and abuse, keep things secure, improve the service, and follow the law.
4. What We Collect From Callers
This is for people who call in to listen and may never see the website.
When someone calls, we collect:
- their phone number — the caller ID their carrier delivers with the call (just the number; we don’t look up the name behind it) — and the number they dialed;
- call details — date, time, how long the call lasted, which episodes they heard, and the carrier verification (STIR/SHAKEN) status of the call.
We don’t record call audio. We play your audio to the caller — we don’t capture anything they say.
We use caller info to:
- connect the call and play the right audio;
- check caller ID against an approved-caller list, if the customer set one up;
- power playback resume, where enabled, by recognizing a caller’s number so they can pick up where they left off;
- give the customer overall stats (total minutes, number of calls, unique callers); and
- bill customers for usage and guard against fraud and abuse.
Our role here. For caller information, we’re mostly acting on behalf of the customer whose podcast got dialed — that customer is responsible for its relationship with its own audience. We also use a little caller info for our own purposes, like running the service, billing, and security.
How callers hear about this. Since callers don’t visit the site, we make this policy available at dialapodcast.com/privacy.
5. Who We Share Info With
We only share personal info to actually run the service:
- Companies that help us run things:
- Stripe — payments
- Twilio — phone numbers and call connections
- Mailgun — account/billing email
- Mailjet — marketing/onboarding email
- Matomo — website analytics (we host this ourselves; it sees website visitors, not phone callers)
- Sentry — error monitoring (set up not to collect personal info by default)
- Backblaze B2 — backups, which are encrypted before they leave our system, so the backup provider can’t read what’s inside
- Customers get overall stats. If a customer maintains their own approved-caller list, that list stays under their control — we don’t otherwise hand callers’ numbers to the customer.
- Legal and safety reasons — to follow the law, respond to lawful requests, enforce our terms, or protect people.
- If the business is sold or merged.
This list may change as we add or swap tools, but it reflects who we work with today.
We don’t sell your personal information, and we don’t share it for cross-context behavioral advertising (those are specific things under California law — we don’t do them).
6. How Long We Keep Things
We keep customer account and content info while your account is active, and after you cancel we hold your setup so you can come back (see the Refund & Cancellation Policy). We keep caller call logs and stats — and your account and content after cancellation — until you ask us to delete them; there’s no set expiry. For website analytics (Matomo), we keep detailed visit logs for about 14 months and keep summary reports longer so we can show year-over-year trends. We keep things longer if the law requires. Want something deleted? Reach out (Section 9).
7. Your Choices and Rights
- Marketing email: use the unsubscribe link in any marketing message, or just ask us.
- Account info: customers can view and update most of it right from the dashboard.
US state privacy rights (including California). Depending on where you live, you may have the right to see, correct, or delete the personal info we hold about you, and to get a copy. We don’t sell it or use it for cross-context ads, and we won’t treat you differently for asking.
Canada (PIPEDA). If you’re in Canada, you can ask to see and correct your personal info, subject to the law.
How to ask — callers included. Since callers don’t have accounts, anyone (customer or caller) can exercise these rights by emailing or calling us (Section 9). We’ll verify the request first — for a caller, that might mean confirming the phone number involved — and respond within the time the law allows.
8. Security, Kids, and Updates
Security. We use reasonable safeguards (including encrypted backups) to protect your info. That said, no system is ever 100% secure.
Kids. Dial-a-Podcast isn’t meant for children, and customers need to be adults. We don’t knowingly collect kids’ personal info.
Updates. We may update this policy. We’ll change the “Last updated” date and, for bigger changes, give you a heads-up where it makes sense.
9. Contact Us
Email: help@dialapodcast.com
Phone: 1-888-659-9327
Mail: Fergcorp, LLC, 7811 222nd Street SW, Edmonds, WA 98026