Do you have a trial?
All plans come with a 30-day worry-free trial.
If you're unsatisfied for any reason, just cancel your plan before the end of your first month and you won't be charged.
What if I don't have a podcast?
If you don't have a podcast, then you can upload any upload audio file (MP3, M4A, FLAC, or WAV) to your Dial-a-Podcast account and your callers will be able to listen to that. Just select Audio File instead of Podcast Feed.
To upload faster, and because the audio will be reduced to telephone-level quality anyway, we suggest you export audio files as:
- Channels: 1 (mono)
- Sample rate: < 16000 Hz
- Quality: < 64 kbps
What number do people call to listen to my podcast?
If you have added a dedicated local or toll-free number, your callers will dial that number and can instantly start listening to your podcast (they don't need to type in the six-digit code).
They can also call any number of our global call-in numbers, which may be helpful if they live in another country.
Can I use Dial-a-Podcast in other countries?
Yes! Pricing is all the same for the United States, Canada, United Kingdom, and most of Europe. Go ahead and sign up and then use any of the global call-in numbers. If you don't see a number for your country, please contact us and we'll add one.
Can I have a dedicated number?
Yes, your first local number is included for free. You can also add one or more local or toll-free numbers.
Once you signup, you'll be able to add a number from your management page.
We're currently only offering US and Canadian dedicated numbers. However, we will be adding an option for dedicated UK and Australian numbers soon. (But if you're interested now, contact us and we can get that setup for you)
Do you have a 1-800 or toll-free dial-in number?
Uou can add a dedicated toll-free number for an additional small monthly fee plus an additional per-minute surcharge for all calls to the toll-free number.
What if none of your global call-in numbers is a local call for my organization or our callers?
Not to worry. Please contact us and we can get a phone number with a local area code pronto, likely at no additional cost to you!
Can I have more than one episode of a podcast available?
It's something we're considering. If you're interested, contact us so we can discuss your use case.
Can I integrate with my existing PBX/IVR so listeners can call my main phone number and access the podcast though our menu?
Yes, you have two options: you can either forward to a dedicated phone number or you can use a SIP URI for your podcast, which is:
xxxxxx@dialapodcast.sip.twilio.com
Where xxxxxx is the six digit code for your podcast.
If you need help setting it up, please contact us and we'd be glad to help!
Is this a secure site for purchases?
Absolutely! Stripe provides the billing back-end. All your billing information is stored directly with Stripe.
Can I cancel my subscription?
You can cancel your subscription anytime in your account. Once the subscription is canceled, you will not be charged next billing cycle. You will continue to have access to your account and callers will still be able to listen to your podcast until your current subscription expires.
How long are your subscriptions?
Currently, we only offer monthly subscriptions. You can upgrade or cancel your subscription at any time with no further obligation. If you upgrade (or downgrade), it will be retroactively applied to the beginning of your current billing cycle.
Can I update my card details?
Yes. Go to the billing section of your dashboard and update your payment information.
Can I request refund?
You can cancel your subscription within one month before the end of your first month and you won't be charged.
Otherwise, we don't issue refunds; however, you can you can cancel at anytime.
What is a podcast feed?
A podcast feed is your published RSS that contains your podcast episodes. Depending on where your podcast is hosting, the URL may look something like: https://podcast.messiahseattle.org/feed.xml